Frequently Asked Questions

How do I find or see hidden mail folders (aka unsubscribed IMAP folders)?

Use these procedures if you think you have hidden mail folders, also known as "subscribing to IMAP folders". Folders can become hidden (unsubscribed) for a number of reasons: Upgrade of client or server, differences between clients (especially MS Outlook vs Webmail), or other reasons.

Email Client	What to do
Netcape or Mozilla	Right-click on the server name in the list of mail servers on the left panel. Left-click "Subscribe". It will show a list of all possible folders on mailhost. Click the box next to each folder to put in a check mark. Click the "Subscribe" button.
NJIT Highlander Campus Pipeline	Open email as usual Click "Subscribe" on the left panel under "Folders" A "Subscribe & Unsubscribe folder opens Click any folders marked with a "P" Click "Done"
NJIT WebMail	Click "Folders" on the left panel. Screen changes, find "Manage folder subscriptions" section at top. Find "Available folders" and shift-left-click all the folders showing. Click the "Add folder" icon. Return to the INBOX by clicking "INBOX" on the left panel.
Microsoft Outlook	Right-click on the server name in the "Folders" panel to the left side of Outlook. Left-click "IMAP Folders..." A "Show/Hide IMAP Folders" window opens. The window has to tabs, labled "All" and "Visible". Make sure "All" is selected. Select all the folders shown (shift-left-click) Click "Show" button.
None of the above?	Contact us (info at bottom of this page) and we'll figure it out.