Frequently Asked Questions

What is my password?

When you created an account, you were asked to create a password. This is your password.

I forgot my password, what do I do?

If you forget your password or it is not working, you must have your password reset by doing one of the following:

1. Go to Room 48 in the Student Mall and fill out a password repair form. You must bring your NJIT ID Card with you. Room 48 is open M-F 8:30am-9:00pm. After regular hours, you can fill out the form in the PC Lab with the lab assistant.
   
   
2. Send a fax to Academic Computing (973) 596-2905 requesting the reset. The fax must include the following information:
   • Copies of 2 forms of photo ID including your NJIT ID Card.
   • Your UCID.
   • Your Social Security Number.
   • A daytime phone number.
   • The name of the system you need your password reset on. **Faculty and staff only. Students will have their password reset on all accounts**

Once all of the information is verified, your password will be reset to your Social Security Number without the dashes within 24 business hours.